We offer
everything
you need for
your company

The Company

Choice1CC was created to provide innovative and secure Omnichannel contact center services for the American market, with the goal of providing a fully bilingual (English/Spanish). We offer everything you need for your company to operate any type of Campaign:
Inbound, Outbound, BPO, Chat, Social Media, etc.
Choice1CC is the best solution to reach the US market with the most competitive price.

Your
Bilingual Contact Center
services for
the American Market

Services

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CONTACT CENTER HOSPITALITY


In less than 48 hours, your company can count with its own non-investment and all-inclusive contact center: Infrastructure, Personnel, Technology, Security, Cleaning, Redundancy and Training. Starting from 5 positions to the size that you require.

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PROJECT MANAGEMENT & OPERATION


We operate integrally with Omnichannel technology, a robust BI area and a high degree of customization. We design and personalize our operation to meet your needs and requirements. With more than 20 years of experience, our bi-cultural management team is ready to take full ownership of your results supported by highly qualified agents and a robust QA department.

  Omnichannel attention. Through a 360 degree interface we can serve all of your customers not only by phone but also by chat, mail, web form and social media, all through a single platform integrating all conversations with your client regardless of the origin of it.

  Tools. We have all the necessary tools your business needs: ACD, IVR, Recording, CTI, Automatic Markers (Predictive, Progressive, Preview, etc.) and Specialized Modules for Management, Administration and Quality.

  Analitics. We offer a unified tool that allows a broad and deep visibility of the operation as well as the necessary controls to make changes in real time.

  Applications Design.Simple generation of both scripts and forms, as well as complex business applications integrating data and processes through a robust web design tool.

  Integration.Connectors for SAP, Sugar, Sales Force, etc. ensure a seamless integration between data and communication functionalities on anintegrated platform.

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TECHNICAL SUPPORT

We have agents specialized in giving technical support in English and Native Spanish.

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SOCIAL MEDIA

Social media is managed one step ahead of the industry. Our tenured management and constant research in consumer preferences, sentiment analysis and immediate answers always providing a solution give us the edge on the new big thing…”Social Media customer Service”

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SALES

It doesn’t matter if you have big or small campaigns, inbound or outbound, we have agents with years of experience in sales that can accomodate your needs.

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We Speak English & Spanish

ADVANTAGES
AND
BENEFITS

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Highly competitive costs

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Redundancy

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100% Bilingual Staff (English/Spanish)

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Bicultural Management Staff

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Practical and expeditious local connectivity in the NAP of the Americas

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On going operation in less than 48 hours without investment

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Specialized recruitment and training services for specific profiles (Tech Support, inside sales, Digital Marketing, etc.)

ADVANTAGES
AND
BENEFITS

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Highly competitive costs

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Redundancy

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Agents and Telephone Supervisors full Bilingual (with no accent)

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Bicultural Management Staff

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Practical and expeditious local connectivity in the NAP of the Americas

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On going operation in less than 48 hours without investment

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Specialized agents in the main campaigns (Sales, collection, customer service, helpdesk) available immediately

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Recruitment and Training services in specific profiles (Tech Support, health,
inside sales, Digital Marketing)

Your
contact center
in 48 hours

Your Contact Center now!

Contact Us